When submitting a ticket with our new Smartsheet Forms, make sure you use your University email address – @uoregon.edu.
Using your personal email address – @gmail, @outlook etc, can cause delays, automation issues and create lack of transparency.
If you have any questions – please reach out to us at CBSO@uoregon.edu.
Over the last 9 months, the CBSO has been looking for ways to better serve our unit partners. One of the ways we can improve our efficiencies, transparencies and overall service is by creating a system that will standardize processes, create visibility, and enhance our communication to ensure we are completing all CBSO tasks on your request timely.
With that – we are pleased to announce we will be launching our new ticketing system – via Smartsheets, this week!
This new system will provide budget managers and/or delegates all the information they need to track the status of their requests. This will include communication and updates on action taken by the CBSO.
With our dedication to our improvement and growth – the CBSO looks forward to the launch of this new system and the positive impact it will have on our clients!
Stay tuned for our launch date and resource information!
When hosting groups or guests:
If the host can choose the amount of the tip/gratuity, then the tip/gratuity up to 20% of the charge is allowable. (Note: The tip/gratuity is included in the travel meal per diem amount used as a reasonableness guideline).
The 20% limit does not apply when the establishment adds a service charge for larger groups in lieu of gratuity. When the amount of the gratuity or service charge is not within the control of the purchaser, the full amount of the tip/gratuity billed by the establishment is allowable.
Note: Tips or fees for alcoholic beverage services are not reimbursable. These costs must be separated and included with alcoholic beverage purchase (and paid from non-UO funds).
